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Visa Debit Card

Nassau Financial VISA Debit Card

You can make purchases or withdraw cash wherever Visa® is accepted with our Visa Debit Card. It's automatically linked to your Checking Account for added convenience.
Use your Visa Debit Card to:
  • Swipe, sign, and go - purchases are deducted from your Checking Account, eliminating the need to write a check or wait for ID approval.
  • Use your Visa Debit Card as an ATM card, so you can withdraw cash or check account balances at ATMs worldwide.
  • View itemized transactions on your monthly statement for easy tracking.
Fraud and Dispute Forms Are Available Here 
When the unthinkable happens we are here to help! Please click on the form that you need:

Frequently asked questions.

Call Member Services at 1-800-216-2328 to have one ordered for you. You will also be able to select your PIN over the phone after requesting the new card order.
Contact Nassau Financial FCU as soon as possible, or you can report your card lost or stolen through Online Banking. Once you receive your replacement card you can add your new card to Apple Pay.
To change your PIN (personal identification number) please visit a branch location.
Enclosed with your new debit card will be a phone number where you can activate your new debit card. To activate the card simply call the number attached to your new debit card. 
Your PIN acts as a signature when you use your debit card for point of sale transactions and to withdraw cash from an ATM. If you forgot your PIN you must go to a branch, please bring a photo ID (required for security purposes).
Visit a branch location closest to you.
When traveling with a Nassau Financial Federal Credit Union ATM card throughout Europe, some ATMs may not read your card. We have noticed that some of the ATMs throughout Europe are set up as cash advance machines, designed to look for a major credit card logo, instead of being regular ATM cash dispensing machines.
There is no way at first glance to distinguish which machines will or will not accept your ATM card. However, when you swipe your ATM card, if the screen only asks for a dollar amount, most likely you are at a cash advance machine and your card will not work. If you swipe your card and the screen asks you to choose either savings or checking, then you are most likely at a regular ATM cash dispensing machine where your card will work.
We strongly encourage our members to travel abroad with a Nassau Financial Federal Credit Union Debit Card. This card will be accepted at the ATM, whether it is designed for cash advances or is a regular cash dispensing machine.
There are several factors as to why you may experience issues with your Debit Card.  Please Contact us at 800-216-2328 to resolve the situation.
To replace a debit card it will cost you $10 for administrative costs. If you have lost your Credit/Debit Card you must contact a Member Service Representative. Generally it takes 7 business days for you to receive your new card. If you need it sooner, ask a Member Service Representative for alternative delivery options.
We are here to help you through this time with whatever you need. If you feel as though you may be at risk for identity theft feel free to contact us.
Contact us, we would love to help you!
There could be a number of reasons why you are being denied.  Please call our Contact Center at 1-800-216-2328 or visit a branch location to go over your transaction history with a Member Service Representative.
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